Comcast statement on DNS outage problems

A statement from a Comcast tech support spokesman has been posted on the Comcast connections help forum.
You need to be a Comcast subscriber to log onto the forums.
The statement acknowledges the outage issues of last week and last night and blames them on some sort of still unknown “server error.” It advises people to reset the configuration workarounds that were allowing some tech savy people to get around the problem by essentially piggybacking on service from other Internet providers.
The post, from a guy named Jason who moderates the forum for Comcast, notes “our engineers are investigating the root causes of this issue in order to prevent future occurrences” and says “our engineers will be able to use these findings to build preventative measures for these types of outages.”
For whatever it’s worth, my service has been working fine all day and was working when I logged on this morning. It was severely crippled for several hours last night.
Comcast subscribers are reacting to the statement with lots of criticism that telehone tech support seems clueless when they call to complain and that the company is too secretive about it’s outages.