Gifts on fritz? Try the Web

Link: MIKE WENDLAND: Gifts on fritz? Try the Web.

It’s the day after Christmas and all through the land, one phrase can be heard, with phone in hand: Argghhh!

That’s the sound of frustration born out of long hours trying to get that high-tech gizmo or gadget to work.

And also because of all the agonizingly long wait times trying to get through to someone on the manufacturer’s help desk while you listen to canned on-hold music.

Today is the day help desk telephone technicians hate to come to work, the busiest of the year, the day many call when their Christmas gifts give them grief. I offer some alternate suggestions for help in Detroit Free Press column today.

This article was posted by Tech Reporter Mike Wendland. It has been archieved under .

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