Caught on Tape: Comcast tech sleeping?
First it was an AOL tech caught on tape earlier this week for refusing to let a customer cancel an account.
Now, there’s a YouTube video circulating that supossedly shows a Comcast service technician in the Washington, DC area asleep on a customer’s couch as he waits on the phone for over an hour to talk to support back at HQ.
The customer who made the video says he isn’t interested in talking to the media, but on his own blog, claims that after the video started circulating on the Net, he got a call from an apparently apologetic Comcast bigshot who quickly dispatched a team of techs out to fix his problems.
It’s another indication of the power of home video and the Net to get action.
June 24th, 2006 at 11:36 pm
Years ago, I couldn’t get any answers about high speed from any provider, be it telephone or cable…that is until I had a “Letter to the Editor” printed in the Free Press. Lo and behold, on a Saturday no less, I got a phone call from a Comcast rep. Three weeks later, I got a phone call from my local Comcast office. However, the answer was the same…..”next year”…I don’t know how many years ago that was…lol…but, finally, Comcast made high speed Internet available here…about months ago.
It doesn’t take an Einstein to figure out that they hold all of the cards and can do what they want, where they want, when they want. And just think, they’re trying to get the approval of the State of Michigan to grant them a statewide license so they won’t have to put up with us rural folk.