First it was an AOL tech caught on tape earlier this week for refusing to let a customer cancel an account.
Now, there’s a YouTube video circulating that supossedly shows a Comcast service technician in the Washington, DC area asleep on a customer’s couch as he waits on the phone for over an hour to talk […]
With DSL competition breathing hard down its neck, Comcast is rolling out a service called PowerBoost that will basically double downoad speeds for customers subscribing to its 6 and 8 Mbps cable modem service tiers.
Customers in New England states already have it. The company says it will expand across other areas in future weeks.
The free […]
The Midwestern cable company Wide Open West which operates in Southeastern Michigan and across parts of Illinois, Indiana and Ohio has, in effect, been sold to Avista Capital Partners, a New York-based private equity company.
The deal will take several months to go through legal review and franchise agreement procedures with the various local governments that […]
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